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Redaction Policies

Contact Center redaction policies

Ready-to-deploy Philter and Phileas policies for Contact Center use cases. Apache-licensed: download as-is, fork, or contribute your own.

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Contact Center v1.0.0

Contact Center Call Recording Transcripts

Strip cardholder data and PII from contact-center call transcripts — primarily PAN, CVV, SSN, account numbers — to reduce PCI DSS scope and meet QA privacy requirements.

PCI DSScontact centercall recordingtranscriptsPCI scope reductionQA
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