Last updated: June 27, 2026
This policy explains how refunds and cancellations work for Philterd’s paid products, including paid subscriptions to Philter and Philter Desktop. It applies in addition to the Philterd Commercial License Agreement and to the terms of the payment processor or marketplace through which you purchased.
Free use
Most of the Philterd toolkit is open source and free, and personal and evaluation use of Philter Desktop is free. This policy applies only to paid purchases. If you are using free or open source software, there is nothing to refund or cancel.
How purchases are processed
Paid purchases are handled by a third-party payment processor that acts as the seller of record. That processor collects payment, issues your receipt and invoice, and processes any refund. This policy describes the terms; the processor and the applicable marketplace terms govern the transaction itself.
Refunds
If you are not satisfied with a paid Philterd subscription, you may request a full refund within 14 days of the initial purchase. Approved refunds are returned to your original payment method by the payment processor, typically within 5 to 10 business days, depending on your bank or card issuer.
Renewal charges are not refundable except where required by law. To avoid a renewal charge, cancel before your renewal date as described below.
Nothing in this policy limits any non-waivable refund or withdrawal rights you have under applicable consumer protection law.
Cancellations
You may cancel a subscription at any time through the payment processor’s customer portal, the marketplace where you purchased, or by contacting us. When you cancel:
- Your subscription remains active through the end of the period you have already paid for.
- It does not renew, and you are not charged again.
- Canceling part way through a paid term does not, by itself, entitle you to a partial refund of that term, except as stated in the Refunds section above or as required by law.
Because the software is not gated and does not use a license key, canceling ends your right to commercial use and to support under the Commercial License Agreement; it does not disable any copy you have installed. You remain free to use the open source software under its open source license.
How to request a refund or cancellation
Contact us at support@philterd.ai with your order or receipt details, or use the payment processor’s customer portal linked from your receipt. If you believe you were charged in error, please contact us before disputing the charge with your bank so we can resolve it quickly.
Changes to this policy
Philterd may update this policy from time to time. The current version is posted on this page with the date above. Purchases are governed by the version in effect at the time of purchase.
Contact
Philterd, LLC https://philterd.ai support@philterd.ai