---
title: "Philter Desktop Support"
description: "Get help with Philter Desktop, the offline redaction app for Windows: troubleshooting, how-tos, the documentation, and how to reach support."
url: "https://philterd.ai/support/philter-desktop/"
---

[Support](https://philterd.ai/support/)

# Philter Desktop Support

Get help with Philter Desktop, the offline redaction app for Windows: troubleshooting, how-tos, the documentation, and how to reach support.

- ## Documentation
   
   Installation, configuration, and every setting, in the Philter Desktop user guide.
   
   [Read the Philter Desktop docs](https://philterd.github.io/PhilterDesktop/)
- ## Report a problem
   
   File a bug, request a feature, or ask a question in the public issue tracker. The engineers who wrote the code answer there.
   
   [Open the issue tracker](https://github.com/philterd/PhilterDesktop/issues)
- ## Contact support
   
   A commercial license includes direct email support at [support@philterd.ai](mailto:support@philterd.ai). Please do not send PII or PHI.
   
   [Use the contact form](https://philterd.ai/support/philter-desktop/#)

New to Philter Desktop? [See what it does](https://philterd.ai/philter-desktop/).

## Philter Desktop guides

### Troubleshooting

Troubleshooting On-device

#### [Philter Desktop Blocked by Smart App Control or App Control for Business](https://philterd.ai/guides/philter-desktop-blocked-by-smart-app-control/)

Fix "An application control policy has blocked this file" when starting Philter Desktop. Update to 1.3.1, which signs every file Smart App Control checks.

Troubleshooting On-device

#### [Running Philter Desktop on an Apple Silicon Mac with Parallels](https://philterd.ai/guides/running-philter-desktop-on-a-mac-with-parallels/)

Run Philter Desktop in Windows 11 on ARM under Parallels on an Apple Silicon Mac. Install the Visual C++ ARM64 runtime first so name detection loads.

### How-tos

How-to On-device

#### [Philter Desktop Quick Start, from Install to First Redacted Document](https://philterd.ai/guides/philter-desktop-quick-start/)

Install Philter Desktop on Windows, set up a redaction policy, redact your first document, and review the draft before you share it. Nothing gets uploaded.

How-to On-device

#### [Redact a Folder of Documents Automatically on Windows](https://philterd.ai/guides/redact-a-folder-of-documents-automatically/)

Point Philter Desktop at a folder and new files get redacted as they arrive. Watched folders, a command line, and a right-click action, all running on your PC.

[Browse the whole knowledge base](https://philterd.ai/guides/)