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Tell us about your stack and the privacy problems you're trying to solve. We typically respond within one business day.

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Please do not enter PII or PHI in this form. If you need to share an example, use a sanitized one.

Support

Philter Support

Get help with Philter, the self-hosted PII redaction API: deployment and operations guides, the documentation, and how to reach support.

  • Documentation

    Installation, configuration, and every setting, in the Philter user guide.

    Read the Philter docs
  • Report a problem

    File a bug, request a feature, or ask a question in the public issue tracker. The engineers who wrote the code answer there.

    Open the issue tracker
  • Contact support

    A commercial license includes direct email support at support@philterd.ai. Please do not send PII or PHI.

    Use the contact form

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Philter guides

How-tos

How-to Integrations

Apache NiFi and Philter

How to use Philter to redact PII and PHI inside an Apache NiFi data flow, either through Philter's API or with an embedded NiFi processor.

How-to Operations

Monitoring Philter in AWS

How to monitor Philter in AWS: CloudWatch Logs for its log, load balancer health checks for availability, and its Prometheus metrics.

How-to Operations

Referential Integrity with Valkey

How to configure a Valkey cache so Philter maintains referential integrity (consistent replacement values) across documents and contexts in a cluster.

How-to Policy authoring

Writing your first redaction policy

A hands-on walkthrough from empty file to working redaction policy: detect an entity, apply it with Philter, change how it redacts, and handle false positives.

Reference

Reference Policy authoring

The Phileas redaction policy schema

What a redaction policy is, how the JSON schema is structured, and how to use it to control exactly which PII is detected and how each type is redacted.

Concepts

Browse the whole knowledge base