Support
How to get help with Philter and the Philterd toolkit: documentation, issue trackers, commercial support, and security reporting.
Free · Open source
Community support
For everyone using the open source toolkit
Development happens in public. When you file an issue, you reach the engineers who wrote the code, with no support-tier triage in between.
- Documentation Every product ships its own docs, the quickest path for installation, configuration, and policy questions: Philter, Phileas, and all products and packages. If something is wrong or missing, open an issue and we will fix it.
- Issue trackers Report bugs, request features, and ask questions in each product's repository under github.com/philterd. We triage weekly.
Free to use, with no support contract required.
Commercial license
Philter & Philter Desktop
Included with a commercial license
Direct support from the team that builds the toolkit, for production deployments that need a service-level agreement, a custom evaluation on your own data, or hands-on engineering.
- Direct email support Reach the team at support@philterd.ai or the contact form. Keep your receipt handy as proof of entitlement.
- SLAs, evaluations & engineering For a service-level agreement, a custom evaluation on your own data, or hands-on engineering, see commercial support and consulting. We work directly with healthcare, finance, legal, and government teams.
Reporting a security issue
Please do not report security vulnerabilities through public GitHub issues. Email security@philterd.ai and follow the responsible-disclosure process. We acknowledge receipt within two business days.