Philterd is open source, self-hosted software. Most questions are answered fastest in the documentation or in public on GitHub, and a commercial support option is available when you need an SLA or hands-on help. Pick the channel that fits.
Documentation
Every product ships its own documentation, which is the quickest path for installation, configuration, and policy questions:
If something in the docs is wrong or missing, open an issue in the relevant repository and we will fix it.
Community support
Philterd development happens in public. When you file an issue or start a discussion, you reach the engineers who wrote the code, with no support-tier triage in between.
- GitHub Discussions for questions, patterns, and feature ideas: github.com/orgs/philterd/discussions
- Issue trackers for bugs and feature requests, in each product’s repository under github.com/philterd. We triage weekly.
Commercial support
For production deployments that need a service-level agreement, a custom evaluation on your own data, or hands-on engineering, Philterd offers commercial support and consulting. We work directly with healthcare, finance, legal, and government teams.
To start a conversation, email support@philterd.ai or get in touch using the contact form.
Security issues
Please do not report security vulnerabilities through public GitHub issues. Email security@philterd.ai and follow the responsible-disclosure process. We acknowledge receipt within two business days.